Resolved -
This incident has been resolved.
Jul 2, 08:49 BST
Monitoring -
Software updates have been released and we are monitoring the situation. Thank your for your patience.
Jun 26, 14:36 BST
Identified -
The issue has been identified, and a fix is being tested.
Jun 23, 08:54 BST
Update -
We are continuing to investigate this issue.
Jun 19, 13:53 BST
Investigating -
We’re currently investigating an issue where some users are experiencing unexpected session timeouts. A common symptom is that the top navigation menu does not load—this menu is personalised and requires an active login session.
If you encounter this issue, please follow these steps;
1. Go to your user menu (top right) and log out
2. Close all browser pages / tabs open with sheepCRM.
3. Log back in using the following link:
https://sheepcrm.com/accounts/login/?next=https://core.sheepcrm.com
We appreciate your patience while we work to resolve this.
Jun 18, 15:00 BST